Frequently Asked Questions
FedEx, FedEx Ground, FedEx NDA
The cost is based on the weight of the package, and your location.
7 to 10 business days, it depends on your location. Most packages are shipped from our warehouse in Minneapolis, Minnesota.
We do try to ship out same day if the order is placed by noon; if it is shipping from another location, about 2-3 days.
Currently we do not ship outside the United States, also we do not ship to post office boxes.
We want all of our customers to be completely satisfied with the quality of our products. If you have a problem with an order, call our toll-free Support Center at 1-800-245-8348
- Defective merchandise may be returned within 30 days of receipt for replacement or refund, at our discretion.
- Other returns may be subject to a 15% restocking fee.
- Shipping charges are not refundable.
- Unless defective, products which have been opened or used may not be returned.
- Call our toll‐free Support Center at 1‐800‐245‐8348 to obtain a “Return Authorization” and Instructions before sending items to us.
- We will not accept merchandise sent to us without a return authorization.